As part of our commitment to provide truly superior service, ITG Investing (the “Company” or “we”) will make every effort necessary to ensure that withdrawal requests are processed quickly and efficiently. To protect against fraud, we may also request additional information. We utilize leading industry security and encryption technologies available to ensure that transactions and financial information are kept secure.
*Please note that your account must be fully verified prior to the withdrawal process. The list of documents required can be found here. In some cases, the Company reserves the right to request some additional documents.
If you have opened positions, you will not be able to withdraw your entire Available Balance. A minimum amount is needed to maintain a Maintenance Margin.
(Available Balance – Maintenance Margin) and margin >= 1% = Max Withdrawal Amount
Withdrawal requests take up to one business day to process by our firm. Delays beyond our control might occur due to third party withdrawal payment methods (i.e. credit card company, the wiring bank or intermediary banks which could delay transfers for a few hours, days and, in some extreme cases, weeks).
ITG Investing does not charge any fees for withdrawal processing. The total withdrawal amount will be transferred to your bank account or e-wallet, however banks and/or intermediary banks, processor’s fees may apply. We do not accept any responsibility for such fees.
Our Client Support team is ready to help you with any questions you may have to make your online trading experience as pleasant and convenient as possible, 24 hours a day, 5 days a week. Please contact us with any questions you may have.